Customer Communications Solutions

To succeed in a competitive marketplace where customers enjoy many options, companies must maintain an edge in servicing customers to retain their business and attract new customers. Winning new customers is a gamble that all companies take, and it costs a lot to attract them. Ensuring the customers you have, stay with you is the key to success.

Enterprise infrastructure for processing and distributing customer communications was not created overnight. Systems that generate communications have been built over decades, business lines have multiplied, and legacy applications accumulated, while the staff that created them has moved on or retired. Corporate business structures are siloed, with customer communications traversing core systems, print, mail rooms and customer service operations. IT resources are in short supply and focused on critical projects and lack the tools required to execute change. So, then, it is understandable that companies continue to struggle to unlock the value of their customer communications.

  • Customer service can offer more accurate communication status
  • Marketing can add messages helping customers make more informed decisions
  • Data can be extracted and fed to data marts or clearinghouses for new value added services
  • Call centers can be optimally staffed to match communication delivery targets
  • Customers can receive communications through their preferred channel
  • Risk of breaches exposing personally identifiable information is virtually eliminated

These capabilities are all encompassed within the Enterprise Communication Factory™. Taking action is easier than you might think. Implementations are fast, affordable, and provide a powerful return on investment.

Our Approach

Our communications solutions help you stay in front of your customers, providing the account information they need in the format that they want. Our custom document design, targeted messaging, and decision-based offers are good opportunities for you to communicate important information — but they’re also opportunities to drive customer retention and help grow business.

Electronic Communications

More of your customers now interact with you remotely through secure web portals, mobile devices and email. IPS intelligent voice and digital communication options turn your routine account correspondence into customer engagement opportunities. We also help you to gain customer insights, behavior analytics and identify purchase trends.

Customize Your Documents with Color

Incorporating color into your documents impacts readability, response time and purchase likelihood. Make it easier for your customers to find important information at a glance with full color and variable MICR printing capabilities. IPS color solutions help convert your transactional customer correspondence into strategic communications.

Specialized Format Customer Communications

We offer secure statement and letter processing services in Braille and Large Print format to meet the communications needs of your blind and partially sighted customers. IPS specialized document formats also allow you to target the growing senior population — a source of new demand for these services.

State-of-the-Art Composition Platform

With First Data’s advanced document formatting capabilities, you can easily manage communications across a wide range of delivery channels – paper, electronic and mobile devices. Our solutions help you tailor information and better target your communications to generate cross-sales and drive customer retention.