Complaints & Enquiries
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IPS
IPS accords a very high level of importance to any complaint received and is committed to providing a fair resolution. Accordingly, IPS has a Complaint handling process in place, details of which are provided below:
- All complaints will be acknowledged in writing to the complainant within five working days of receipt of the complaint.
- A final response will be sent to customer in writing, explaining the position and IPS’ decision / resolution within 4 weeks of receiving the complaint.
- If you do not receive a response from IPS within 4 weeks from the Customer Complaints Officer or you are not satisfied with IPS’ final decision, you may escalate the complaint to the Central Bank of Bahrain (CBB) within 30 calendar days from the date of receiving IPS’ final response. You may submit the complaint through CBB’s website: www.cbb.gov.bh
Customer Complaints & Enquiries
IPS endeavours to provide the highest standards of service to its Customers and Client Banks. In the event that there is a lapse in any of the products or services offered, you may raise a complaint about the same through any one of the contact channels provided below.
Contact Details:
Customer Complaints Officer International Payment Services B.S.C. (c)
Address
P. O. Box 18888 Seef District, Kingdom of Bahrain
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